We are “processors” of personal data for the purposes of the General Data Protection Regulation.
The personal data we might hold is that which enables us to contact you - namely email addresses and telephone numbers. When you contact us to ask about our services you consent to us holding this information, which enables us to deliver our mediation service. It will be deleted in due course as we remove completed cases from our system.
In some circumstances we collect contact information about the other party in a dispute. We need to do this, for example as part of the MIAM process as set out in the Children and Families Act 2014, section 10.
We do not pass your contact details on to anyone else without your permission.
We do not as a matter of course hold personal information which might be used to identify you – such as dates of birth or national insurance numbers.
Cookies are information packets sent by web servers to web browsers, and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Cookies on Our Website
Our cookies do not contain any information that personally identifies you.